FAQs

COVID-19 UPDATES:

  • Kanpai Designs is still open online 24/7 to accept orders.
  • There may be delays in production and shipping due to COVID-19

 

SHIPPING & HANDLING:

Default shipping is through USPS and I handling all the packing and shipping.

Shipping destinations:

  • I ship both domestically and internationally.

Shipping & handling times:

  • Shipping and handling can take 1 to 3 days. Once shipped, most domestic order can take anywhere from 2 to 10 day business days to be delivered to you.
  • International orders may vary from 2 to 12 weeks depending on the carrier.
  • Shipping time might vary depending on location, shipment method and other factors.

 

PRE-ORDERS:

Pre-orders will be shipped once the items are in hand. Sometimes this can take 4-6 weeks to arrive to my doorstep from the manufacturer. If you purchase in stock items with a pre-order, those items will be held until the pre-ordered item is in stock. To avoid the wait, please purchase the items separately. Thanks!

 

PAYMENT:

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

 

RETURNS & EXCHANGES:

Currently, I'm not accepting refunds or exchanges. Please, feel free to email me at kanpaidesigns@gmail.com for any questions or concerns.  

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