I inspect my pins by either using a handheld detailing light or using natural sunlight. Grading is subjective to each pin maker, and can vary from shop to shop.
Every pin is handmade and there may be slight imperfections or variations that can occur. As such, "perfect pins" are VERY rare and so I have based my grading scale with that in mind. I just want to make sure you love my pins as much as I do!
A-GRADE/STANDARD: No noticeable flaws, but a few imperfections. Generally, these imperfections are very minor and can include things such as the following:
Very minor enamel (color) under fill
Minor flaws with the metal plating (metal discoloration or enamel filling)
Light surface scuffing or light scratches
Tiny dust particles or tiny air bubbles in the enamel (color)
Minor offsets in screen printed details
B-GRADE: This is a slightly lower quality of pin with more noticeable flaws or imperfections upon close inspection. B-Grades are subsequently priced at a slightly lower price, making this great for more casual collectors and fans. The majority of B-Grades are still great and some are very close to what I consider A-Grades. Imperfections may include any of the A-Grade/Standard criteria stated above, and may also have any of the following:
Missing enamel or metal plating
Slightly loose or wiggly posts
Discoloration or scruffs on the enamel filling or metal
Incorrect enamel fill colors
C-GRADE/SECONDS: These pins typically have notable flaws that are visible to the naked eye, but are still great, especially for those on a budget. =] These are also priced at a 50% off discount, and are sometimes offered for free during sales or specials. These notable flaws might include any of the following:
Excessive bubbles or glitter
Low enamel fill in large areas
Chipped metal plating
Large dents or scratches
Missing or excessive offset in screen printed details
PLEASE NOTE: These flaws only apply to the front of the pins, not the back of the pins.
DISCLAIMER: Placing an order from Kanpai Designs indicates that you have read, understood, and agreed to my pin grading system. Pins purchased under their stated grading category are not eligible for refund, return, or exchange. Thank you for understanding! =]
LE: Limited Edition (No Restock, once sold out, it won't be available in the shop anymore)
OE: Open Edition (Possible restock dependent on demand/interest)
LR: Limited Release (Time limited open preorders or designs that may be restocked during a given time period)
For example, LE 100 means only 100 pieces of that pin were made in that variant. Making more of that original stated LE quantity can be seen as unfair to the original buyers who thought their pin was a special limited edition pin.
Actual colors of finished pins may vary. This is due to computer monitors displaying colors differently and everyone can see these colors differently. I try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your monitor. I cannot guarantee that the color you see accurately portrays the true color of the product.
Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise. Since it is not possible to guarantee the online colors will look the same on all computers, we do not guarantee that what you see accurately portrays the color of the actual product. I have made every effort to display as accurately as possible the colors and images of the products we carry and that appear on the website, but cannot guarantee that what you see is an exact representation.
Please follow me on instagram at @kanpaidesigns for all updates relating to pre-orders.
Pre-orders will be shipped once all the items are in hand. Sometimes this can take 1-5 months to arrive to my doorstep, depending on the complexity and size of the pin design. Please allow an additional 1-2 weeks for grading, prepping, and shipping. Tracking numbers will be provided once orders are ready to ship.
If you purchase in stock items with a pre-order, those items will be held until the pre-ordered item is in stock. To avoid the wait, please purchase the items separately. =] Thank you!
Due to the nature of pre-orders and per my refund policy, I cannot cancel/refund pre-orders. Please make sure you 100% want to purchase pre-orders to avoid buyers' remorse.
MYSTERY OPEN PREORDERS
The 'MYSTERY' means that the pins you will receive will either be A-Grades or B-Grades. The 'OPEN' means that preorders will be open for a set amount of time, like 2-24 hours. Please make sure you are okay with this before placing your order.
Mystery Open Preorders take a lot of stress away and makes things easier for me. I am a one woman team that handles everything to do with this business. This allows me to order the amount of pins ordered versus ordering double to triple the amount to make sure I have enough A grades, which causes a lot of stress and anxiety. I want to make sure you guys are happy, but also make sure I'm happy and can manage all this. Thank you again for understanding and your support!
It is very important to me that you as the customer are as happy as possible with my products and service. I urge you to please review the item description and double check your cart before purchasing. Kanpai Designs accepts returns for refunds for items that are damaged in transmit or not received at my discretion.
To be eligible for a refund, you must EMAIL me within 7 days from the the time the item was expected to arrive. If you experience an issue with an order (such as receiving a damaged item or missing item), please EMAIL me immediately with your order number, a brief summary of the issue, and photos that may be relevant.
I will notify you of the approval or rejection of your refund. If approved, your refund will be processed and can take up to 7 business days to show on your credit card or original payment method.
I am currently not accepting returns or exchanges for pre-orders.
Please make sure to read through all the FAQs, especially my Pin Grading Scale before making a purchase. If you have extenuating circumstance, email me to explain what's up and we can try and make something work. However, situations such as buyers' remorse or poor planning DO NOT qualify for a refund.
Yes, we’re still open online 24/7 to accept orders. Due to COVID-19 and recent events with USPS, there may be delays in production and shipping. Please feel free to reach out to me at firstname.lastname@example.org if you have any questions about the status of your order.